EMERGENCY RESPONSE

Please contact us for expert advice: do not act on information from the first random article you find online!  Anyone can post to the web, regardless of their expertise, and misleading or false “information” can damage your materials.

IMMEDIATE DAMAGE CONTROL

1. DON'T PANIC! No matter how bad your tapes may look, most can be saved.
2. Disaster damage is extremely time sensitive: get expert advice ASAP.
3. If possible, contact us before doing anything.  Don’t guess.  We will advise you about proper handling free of charge.
4. If you need assistance outside of regular business hours and we are not immediately available, read the comprehensive documents in the DISASTER RECOVERY section carefully.
5. Never attempt to play damaged, wet or contaminated tapes.
6. If tapes are dry, do not get them wet.
7. If tapes are wet, they need special attention, fast.   If you cannot contact us immediately, read FLOOD RECOVERY to review initial handling. 
8. To avoid fungal growth do not leave tapes in damp containers or boxes.  Do not store damp tapes in waterproof or airtight bags/containers.
9. Do not store tapes affected by a disaster out-of-doors. 
10. Do not expose tapes to heat or direct sunlight.

For additional information, CONTACT US or see other documents in our DISASTER RECOVERY sections.